Reviews

The service managers tried very hard to help resolve our problem and maybe did. We received a gm update in our email to download in the car infotainment the next day. The service managers were very helpful, extra nice and patient with us. Thanks

It was good as usual

Everything was completed promptly as promised and at price quoted.

Prompt and friendly service advisor. She was knowledgeable and kept me informed.

Helpful and well done

Bret Mallory has been getting things done for me for 25+ years!! No need to go anywhere else

ALWAYS FRIENDLY AND PROMPT.

This is my 13th vehicle I have purchased from Bret at Baker Chevrolet. We were able to locate the perfect vehicle and close the deal that day. We have all our service’s done at Baker and will continue with future purchases. Your staff at all levels is excellent.

I had to take it in three times before it was correctly fixed. The transmission needed to be rebuilt. How could that problem be missed?! Then it took 7 weeks. I get that I had to wait for the parts, but those only took about a week. Then they were short a part. When the part came in they didn't have the tool needed to put the part in. On top of that the mechanic had issues with showing up for work. I haven't had my car a month and it has to go back it in. We took it in to get an oil change, independent shop, and it was leaking transmission fluid. The plug had not been tightened down and needed quite a bit of transmission fluid. Three days prior my Enclave had started acting up, obviously due to the transmission fluid leaking out. An exhaust leak was also discovered while changing the oil. This is why it has to go back to Baker. It was not hooked up correctly when the car was being put back together. I will not be buying another car from Baker again. I am from a GM family and only purchase GM vehicles. I was a loyal Koestner customer until they stopped being a GM dealership. I wanted the a Buick Enclave so went to Allegan to purchase one. On top of the lousy service I am currently receiving, it took 6 YEARS to get a complete key fob for my Enclave. Our experience with Baker South Haven has also been poor when we leased a Blazer EV. We ended up going to Midway Plainwell to get that serviced and bought another EV from them when the lease was up. I have an extended warranty on my Enclave and so am stuck with Baker for service. When that is up I will be moving on to another dealership that is not Baker. Kathy Kuipers

Great service, friendly staff