Walter P
OTSEGO, MI | 2018 GMC TerrainJune 10, 2026We took our 2018 Terrian in to have the Sunroof fixed as it was not opening or closing properly. The motors and rails were just replaced a year and a half ago and was still under the two-year warranty from the dealership ( Baker ). They checked it out and determined it needed to be recalibrated which they did and now it works. The problem I have is you charged us $ 50.99 for the procedure and then charged us $ 9.18 for environmental disposal / shop supplies. NO Disposal required and no shop supplies used? I asked what caused it to become un-calibrated and was told it was a software updated through the air; I assume that met the cloud or internet? However, the car is not Wi Fi connected so I'm not sure how that could have happened. We paid for the service but deeply disappointed in the explanation and being charged for the service. We have bought two new vehicles from Baker in the last 8 years and doubtful that we will buy another from your dealership, which is too bad because it's a convenient location for us and the people are good to work with. Also note we had a similar problem with the same car when they fixed a coolant leak, they diagnosed it to be an oil leak and replaced the valve cover gasket. Then we picked it up, after I told them it was coolant not oil, the next day it was leaking coolant after we were told all was good. The real problem was a tube that runs to the turbo, it was replaced and cost me $ 77.00 and I'm sure that broke when they replaced the valve cover gasket. All is good now and appreciate any response you might have. Again, your service employees are good to work with I just lack confidence in the product supplied. Thanks Walt / Sue RickliResponse from Baker Chevrolet Allegan
June 10, 2026Walter, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (616) 828-5938. We look forward to hearing from you.Rebecca A
ALLEGAN, MI | 2024 Chevrolet Silverado 2500 HDJune 9, 2026Always excellent service wouldn’t go anywhere elseResponse from Baker Chevrolet Allegan
June 10, 2026Rebecca, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!Bruce M
KALAMAZOO, MI | 2023 GMC AcadiaJune 8, 2026Service is always quick and complete.Response from Baker Chevrolet Allegan
June 8, 2026Bruce, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.Lon L
ALLEGAN, MI | 2020 Chevrolet 1500 SilveradoJune 3, 2026Great service & right on time.Response from Baker Chevrolet Allegan
June 4, 2026Thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.Tyrone L
PLAINWELL, MI | 2025 GMC Sierra 1500June 3, 2026Sara and the other staff were great . Very helpful and friendlyResponse from Baker Chevrolet Allegan
June 4, 2026Tyrone, we're happy you found our staff to be so supportive during your experience here at Baker Chevrolet Allegan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!MARK W
KALAMAZOO, MI | 2026 Chevrolet Silverado 1500June 1, 2026Brett was great to work with and very accommodating to making sure all the details were taken care of and questions answered. You feel like you are being catered to as a value customer.Steven L
ALLEGAN, MI | 2020 Chevrolet EquinoxMay 19, 2026Forgot to rotate tiresResponse from Baker Chevrolet Allegan
May 19, 2026Steven, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (616) 828-5938 when you have a chance. Thank you, and we look forward to hearing from you.Jeffrey G
HOPKINS, MI | 2023 Chevrolet Silverado 1500May 18, 2026quick and easyResponse from Baker Chevrolet Allegan
May 18, 2026Jeffrey, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.Lori D
ALLEGAN, MI | 2022 Chevrolet TrailblazerMay 17, 2026You did awesome. You guys are always awesome.And I just love cassandra, she's always so helpful.Response from Baker Chevrolet Allegan
May 18, 2026We're happy you found our staff to be so supportive during your experience here at Baker Chevrolet Allegan. Please don't hesitate to reach out if there's anything additional we can do for you.Gerald J
PLAINWELL, MI | 2021 Chevrolet 1500 SilveradoMay 12, 2026Got us scheduled and completed quickly, as we needed for immediate travel. Thank you, Betten-Baker of Allegan.Response from Baker Chevrolet Allegan
May 13, 2026We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
- Contact: (616) 828-5938
- Service: (269) 673-2111
- Parts: (269) 355-6866
